About the Role
About the Role
The Customer Support Manager leads and supports customer-service operations for EventsAiLink, assisting members, clients, vendors, talent, partners, and event planners.
Key Responsibilities
- Review escalated support requests
- Monitor response times and support quality
- Identify recurring problems and drive improvements
- Support members, clients, vendors, and event planners
- Coordinate with product, operations, and regional teams
- Maintain support documentation and playbooks
What You'll Do Day to Day
- Triage inbound tickets and escalations
- Coach and support the front-line support team
- Track key support metrics (response time, resolution, CSAT)
- Report trends to leadership weekly
Qualifications
- 3+ years in customer support, member services, or client success
- Experience leading or coaching a support team or queue
- Excellent written English and calm, empathetic tone
- Comfortable in a remote-first environment
Preferred Experience
- SaaS, hospitality, events, or marketplace support
- Familiarity with helpdesk tools (Zendesk, Intercom, Freshdesk, etc.)
Location & Work Setup
Global Remote — home country. US business-hour overlap required.
Compensation
$40,000 – $90,000 USD / year, adjusted to local market. Employment status confirmed at offer.
How to Apply
Complete the application on this page and upload your CV or resume. Our hiring team will reply from careers@eventsailink.com.