About the Role
About the Role
The Regional Manager supports EventsAiLink operations within an assigned country, territory, or geographic region. You monitor regional activity, support HCC-related operational issues, review service concerns, and help clients receive consistent support across the platform.
Key Responsibilities
- Monitor daily regional activity and platform performance
- Support HCC (Hospitality Certified Coordinator) operational issues
- Review escalated service concerns and client feedback
- Coordinate with customer support, vendor relations, and event-planning teams
- Ensure consistent client experience across the assigned region
- Report regional trends, risks, and opportunities to leadership
What You'll Do Day to Day
- Review regional dashboards, tickets, and open requests
- Communicate with vendors, HCCs, and internal teams
- Resolve or escalate operational issues quickly
- Track regional KPIs and share weekly updates
Qualifications
- 3+ years in operations, hospitality, events, or client-services management
- Strong written and verbal English communication
- Comfortable working independently in a fully remote environment
- Reliable internet and quiet workspace
Preferred Experience
- Experience supporting hospitality, events, or multi-market operations
- Familiarity with SaaS or platform-based service delivery
- Multilingual is a plus
Location & Work Setup
Global Remote — work from your home country. Availability that overlaps a few hours with US business time is required for team meetings.
Compensation
$40,000 – $90,000 USD / year, adjusted to local market. Employment status (full-time employee or independent contractor) is confirmed during the interview and offer stage.
How to Apply
Complete the application on this page and upload your CV or resume. Our hiring team will review and reply from careers@eventsailink.com.